Organizations traditionally have their call recordings stored on proprietary voice loggers with hard drive disks and tape or DVD based backups. When migrating to new recording systems customers have been compelled to maintain the legacy voice recorder systems to allow ongoing playbacks to be performed. This is typically a very expensive option as the customer is paying ongoing support contracts for the legacy voice recording systems. It also does not provide a true safe guard as the voice recorder hardware is quite often end of life.
The Convexus Transcode solution converts the call and associated meta-data into an open source format (.wav) that can either be played directly from a PC with an industry standard media player or can be imported into new voice recording systems. Either way, Convexus can help.
Utilising the power of its Transcode solution, Convexus can provide the ability to automate the bulk retrieval of call recordings. We work with proprietary legacy recordings from all mainstream voice recorder suppliers (Nice, Verint, Eyretel and others), and extract raw audio and indexing metadata from proprietary recording formats.
- Extracts all calls and meta data from proprietary tapes and disks
- Indexes all calls and reports on the conversion process
- Calls are provided to the customer in a spreadsheet that includes the relevant meta-data
- After extraction all calls are delivered in open source standard (.wav) that can be played from a PC with an industry standard media player
- Conversion projects can be undertaken either on the customer’s premises or in our Sydney labs